I think that we need to come to grips with the hard facts that values and principles in and of themselves in the absence of phenomenal leadership don’t sustain.

That may be the most important lesson I’ve observed in the last twenty years, that when there is truly a new emerging best practice that very quickly it gets commercialized, people get on the bandwagon, they repackage it, make it look just a little bit different and then they write a computer program for it so it is easy to do. Then everybody says oh yeah we are going the latest thing. In fact, they are only doing cosmetic surgery on what they have been doing for twenty and twenty five years.